2020 Annual Report

Year in Review

Thank you for supporting our community in 2020! Together, we helped 6,835+ people stay stable and healthy throughout the year.

248

volunteers and interns contributed

17,745

service hours

5,619

hours of counseling for

446

individuals

43,893

Thrift Store sales brought in

$665,032

to support our programs

Storywise, a project to address loneliness, served a pilot cohort of

10 participants

14,480

service visits

The virtual fashion show at Style & Sustainability for Social Good raised

$99,205!

Utility assistance for

109 families

in partnership with Impact NW

$3.46

average fee per counseling session

18% increase

in visits for food and counseling due to COVID-19

New clothes for

293 children

Healthy food for

272, 755 meals

Prescription lenses for

57 people

Thank you!

To the hundreds of people and organizations who gave time, skills, goods, and financial resources to support our work! Below is a list of donors who contributed financial support between October 1, 2019 and September 30, 2020.

View Donor List

When COVID-19 challenged us, your support kept us going strong—thank you! We modified the way we deliver services to keep our community safe, including telehealth counseling, an expanded food pantry layout, and safety protocols at the Thrift Store.

After months of assessment and reflection, we finalized a one-year strategic plan focused on our COVID response. Informed by client needs surveys, stakeholder focus groups, and our DEI framework, the 2020-21 plan guides our efforts to better serve our community and strengthen our financial sustainability through the pandemic and beyond.

Supporters like you made 1,749 donations (and hundreds more donations in-kind), including 274 first-time donors!

Staff members Dr. Susan Bettis and Nick Corbin

We celebrated two longtime staff members and thanked them for their dedicated service to the community: Dr. Susan Bettis with three decades in our counseling program and Nick Corbin with 18 years on our social services team.

Community Feedback

“William Temple House is a true gem and so vital to Portland. They are the definition of what it means to be part of a supportive community. With them, I feel safe, heard, and hopeful. I will always be grateful.”

“I’m extremely grateful for the help you provide. The existence of the food pantry has improved my family’s quality of life. The volunteers are awesome. Thank you!”

“You’re the best! 5 stars!”

★ ★ ★ ★ ★

“My therapy experience here was deeply powerful and provided me with a framework to get to the next level of my life. Thank you!”

“Your employees and volunteers are absolutely awesome! They’re all very kind and it’s so comforting during a difficult time! I’m inspired to volunteer when things improve for me. Thanks you guys!”

Financial Statements

Income

^

38% Donated Materials & Services | $1,335,230

^

25% Contributions | $883,165

^

18% Thrift Store (net) | $637,851

^

10% Special Events | $347,977

^

4% Interest & Investment Income | $150,939

^

4% Amortization Gain (property sale) | $142,402

^

1% Program Fees & Miscellaneous | $30,962

Total $3,528,526

Expenses

^

38% Social Services | $1,310,181

^

22% Counseling | $774,592

^

18% Thrift Store | $609,566

^

12% Administration | $423,687

^

9% Fundraising | $308,516

^

1% Spiritual Care | $29,966

Total $3,456,508

Staff Reflections

“2020 was a very challenging year for the people we serve, our staff and everyone in this community. Nobody was untouched. Yet we rallied to get essential services to the individuals and Families that need them the most. I am in awe of our resilience!”

—Carrie Hoops, Executive Director

“I am so excited to join such a fantastic team of dedicated clinicians who volunteer their time and resources to support our community’s mental health needs. I have been most struck by the uniqueness of our program’s design. It’s rare to find a program that provides such excellent clinical care and incredible supervision and training for the next generation of therapists. I’m so proud of the work we do and feel incredibly lucky to get to lead this gem of a program!”

—Brooke White, LCSW, Director of Training & Clinical Services

“The Thrift Store continues to be a vital source of funding for the services offered by William Temple House by providing quality household goods, furniture, and clothing at affordable prices. Sales from the Thrift Store fund our overall mission while also keeping reusable goods in circulation within our community.”

—Alicia Ellingwood, Thrift Store Director

“The last year was chaotic and challenging for everyone but especially for the most vulnerable among us. Services and social supports have dwindled, but we have done our best to be there for clients and to attempt to match their incredible resilience. Though the work has been difficult and unpredictable, I have never been more proud of the staff, volunteers, and clients that I work alongside.”

—Kevin Ryan, Director of Social Services

“Volunteers are critical to William Temple House’s ability to provide social services and low-cost mental health counseling to individuals and families in our community! In these uncertain times, volunteers are more important than ever and make a huge impact on those who come to us for a helping hand.”

—Cliff Johnson, Director of Volunteers & Outreach

“The generosity of our community this past year has been overwhelming. Because of you William Temple House stands strong to serve our community. We couldn’t do it without you. Thank you!”

—Carrie Kaufman, Director of Development & Marketing

William Temple House restores hope and renews strength in a welcoming and respectful atmosphere.

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